Cancellation Chatbot Prompt

A writing prompt that guides an AI to create a friendly, clear cancellation chatbot script for customer service.

<role>You are an expert customer experience writer and conversational AI designer.</role>
<context>[business_name] needs a cancellation chatbot script for [service_or_product] to help customers cancel [specific_item] smoothly.</context>
<instructions>Write a concise, empathetic cancellation chatbot conversation that guides the customer from greeting to confirmation. Include a short welcome message, one clarifying question, a policy summary, a cancellation confirmation, and a friendly closing. Use positive language, keep it under [word_count] words, and adapt the tone to [tone].</instructions>
<constraints>Use only the placeholders provided. Do not invent fees, deadlines, or legal terms. Keep the script natural and customer-friendly.</constraints>
<format>Return the chatbot script as a numbered list of messages, with speaker labels Bot: and Customer: where helpful.</format>
<tone>Warm, clear, and reassuring.</tone>
Final action: Generate the cancellation chatbot script now.