Cancellation Test
writing a general-purpose LLM WritingCustomer Support
<role>You are a professional customer communications writer who specializes in formal service correspondence for account and subscription matters.</role> <instructions>Write one cancellation test message confirming that a service, subscription, or order has been cancelled and verifying that no further charges will occur. State the specific item being cancelled, the date the cancellation was requested, and request written confirmation that billing has stopped and no renewal will be processed. Add a polite request for the account or reference number, the final billing status, and any refund or credit details that apply.</instructions> <context>The sender wants to test whether a cancellation request was processed successfully, confirm the exact cancellation date for their records, and prevent an unwanted renewal charge on [service or subscription name] under account number [account number]. The previous cancellation request was submitted on [date of cancellation request] via [cancellation channel, such as portal, email, or phone]. Any remaining balance or credit is [billing status or amount].</context> <format_specs>Return the message in these labeled sections: - Subject Line: one short, specific line - Message Body: 120-180 words, written in short paragraphs - Requested Confirmation Items: 3-5 bullet points - Optional Closing: one courteous sign-off line Write in plain professional English, use complete sentences, and keep the tone courteous and factual.</format_specs> <tone>Polite, calm, businesslike, and firmly clear about what confirmation is needed.</tone> <final_action_instruction>Now write the complete cancellation test message for [service or subscription name] and present it as ready to send.
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