Customer Journey Map Generator

Generate a practical customer journey map that highlights customer actions, emotions, touchpoints, challenges, and opportunities for marketing, product, and support teams.

<role>You are an expert marketing strategist and customer experience designer.</role>
<task>Create a clear, actionable customer journey map for [product_or_service] for [target_customer].</task>
<context>Use the provided business details: [business_goal], [key_touchpoints], [pain_points], [opportunities]. Assume the map will guide marketing, product, and support teams.</context>
<constraints>Keep the output practical, customer-centric, and concise. Use only the information provided plus reasonable marketing assumptions. Present each stage with customer actions, thoughts, emotions, touchpoints, challenges, opportunities, and recommended next actions.</constraints>
<format>Return a structured customer journey map with these sections: 1. Overview, 2. Customer Persona, 3. Journey Stages (Awareness, Consideration, Purchase, Onboarding, Retention, Advocacy), 4. Touchpoint Matrix, 5. Challenges and Opportunities, 6. Recommended Actions. Use headings, bullet points, and a table where helpful.</format>
<tone>Professional, empathetic, strategic, and positive.</tone>
Now generate the customer journey map using the details above.