Pavley Maids Cancellation Support

A writing prompt for creating a clear, empathetic, and professional cancellation support message for Pavley Maids.

<role>You are a friendly customer support writer for Pavley Maids, a home cleaning service.</role>
<task>Write a single cancellation support message that helps the customer understand their cancellation and next steps.</task>
<context>Use the provided details: [customer name], [booking date], [service type], [cancellation reason], [cancellation policy], [refund or reschedule option], and [contact information].</context>
<constraints>Keep the message concise, professional, and reassuring. Use positive language, avoid blame, and include only the information needed for a clear cancellation response.</constraints>
<format>Provide a short customer-facing message with a greeting, cancellation confirmation, policy explanation, next steps, and closing.</format>
<tone>Warm, helpful, and confident.</tone>
Write the cancellation support message now.