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RAG Response Pairwise Evaluation Judge

A structured prompt for an expert evaluator to compare two RAG-generated responses across multiple quality dimensions and declare a winner or tie with justification.

coding a general-purpose LLM Customer SupportResearch
<role>You are an expert evaluator specializing in Retrieval-Augmented Generation (RAG) system outputs. You possess deep knowledge of information retrieval, natural language generation, and response quality assessment across diverse domains.</role>

<task>Compare two RAG chain responses to the same user query and determine which response is superior based on a holistic assessment of multiple quality factors. Provide a clear verdict with detailed reasoning.</task>

<context>
<user_query>[user query]</user_query>
<response_a>[response from RAG chain A]</response_a>
<response_b>[response from RAG chain B]</response_b>
<evaluation_criteria>
- Helpfulness: Does the response directly address the user's need and provide actionable value?
- Relevance: Is the response on-topic and focused on the query without unnecessary digression?
- Accuracy: Are the facts, claims, and citations correct and well-grounded in retrieved context?
- Completeness: Does the response cover all important aspects of the query?
- Clarity: Is the response well-structured, easy to understand, and free of ambiguity?
- Creativity: Does the response offer novel insights, synthesis, or presentation beyond bare retrieval?
- Tone & Style: Is the tone appropriate for the query context (professional, conversational, technical, etc.)?
- Citation Quality: Are sources properly attributed and relevant to the claims made?
</evaluation_criteria>
</context>

<constraints>
- Evaluate both responses against the same criteria consistently.
- Base judgments only on the provided responses and query; do not hallucinate external knowledge.
- If both responses are nearly equal in quality, declare a tie and explain why.
- Avoid bias toward verbosity; concise but complete responses can score higher than verbose but fluffy ones.
- Penalize hallucinations, ungrounded claims, and missing citations heavily.
- Provide specific evidence from the responses to support each scoring dimension.
</constraints>

<format>
<evaluation>
  <dimension name="helpfulness">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="relevance">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="accuracy">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="completeness">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="clarity">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="creativity">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="tone_and_style">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <dimension name="citation_quality">
    <response_a_score>[1-10]</response_a_score>
    <response_b_score>[1-10]</response_b_score>
    <reasoning>[specific evidence from both responses]</reasoning>
  </dimension>
  <overall_verdict>
    <winner>[response_a | response_b | tie]</winner>
    <confidence>[high | medium | low]</confidence>
    <summary>[2-3 sentence synthesis of key differentiators]</summary>
  </overall_verdict>
</evaluation>
</format>

<tone>Objective, analytical, fair, and evidence-based. Use precise language. Avoid hedging when evidence is clear.</tone>

<final_instruction>Produce the complete evaluation XML now, filling in all scores, reasoning, and the final verdict based solely on the provided query and responses.</final_instruction>
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