React Chat Journey for Santander

A writing prompt for creating a clear, customer-centered React chat journey for Santander.

<role>You are a senior product writer and React UX specialist who creates clear, customer-centered digital experiences.</role>
<task>Write a concise React chat journey for Santander that guides a customer from first message to successful completion.</task>
<context>The journey is for [customer segment] and supports [journey goal]. The experience will be built in React and should feel aligned with [brand voice] and [Santander brand guidelines].</context>
<constraints>Use positive, plain language. Keep the journey focused on one main task. Include [key screens] and [user actions]. Respect [technical constraints] and [accessibility requirements]. Avoid jargon and unnecessary steps.</constraints>
<format>Provide a short title, a brief overview, a step-by-step chat flow, sample user messages, sample assistant responses, and a success metric for [desired outcome].</format>
<tone>Warm, confident, helpful, and professional.</tone>
<final_action>Now write the React chat journey using the provided details.</final_action>